Help

Purpose

Professional Supermarket.com revolutionises the way that we shop for professional services. Use Professional Supermarket to save you time and money when searching and comparing professional services.

How do I use Professional Supermarket.com?

You can use Professional Supermarket.com to search and compare professional services. Professional Supermarket.com provides you with the ability to search for specific services, hourly rates, fixed prices. You can even Request a Quote for your specific task or project.

Once you have performed a search, simply view the profiles of professionals who most closely match your criteria in order to determine who to use for your task or project.

You may contact professionals directly or through Professional Supermarket.com’s message exchange.

Searching

With Professional Supermarket.com it has never been easier to find a professional that suits your specific requirements.

Simply, choose what sort of professional that you are looking for and enter your search criteria. You may choose to search by areas of expertise, fixed price services, location and a number of other criteria.

Once you have entered your search criteria, then simply view the profiles that most closely match your requirements. You can then contact the professionals that suit your requirements directly or though Professional Supermarket.com’s message exchange.

Why am I denied access when trying to Request a Quote or send a professional a message through Professional Supermarket’s message exchange?

In order to maintain site security and quality, in order to be able to Request a Quote or contact a professional using the Professional Supermarket.com message exchange, you must first sign up and create an account. This only takes a couple of minutes.

Request a Quote

With Professional Supermarket.com, you can Request a Quote from a particular professional when viewing their profile or post a Request a Quote to the site to potentially receive multiple quotes for your task. In order to maintain site quality and security, you must register with us and sign in to be able to use this function.

I would like to Request a Quote but I am denied access

For site security and quality purposes, only users who have registered with Professional Supermarket.com are able to use the Request a Quote function.

I am a professional - how do I create a profile?

To create a profile, simply register with us and you will be able to create a profile.

Why should I create a profile?

If you would like to use Professional Supermarket.com to grow your business, creating a profile will be your first step towards generating interest from potential new clients.

Once you have created a profile, users of the site will be able to view the profile that you have created and contact you regarding the services that you provide. We recommend that you spend some time creating your profile. First impressions count!

How do I edit my profile

You may edit your profile by signing in and selecting the ‘edit profile’ option in your account settings.

What are new message alerts alerts?

When you receive a message over Professional Supermarket’s message exchange, an email will be sent to your personal email notifying you that you have received a new message. You may respond to the message by signing into Professional Supermarket.com and going to your mail options.

How will Professional Supermarket.com use my personal information?

Your privacy is very important to us. In general terms we use your personal information to help us run and enhance this site. You can find a detailed description of how your personal information is used in our Privacy Policy.

Why am I asked to validate my email address when I register?

We ask for validation of email addresses to help keep the site secure. If you didn’t validate your email address we wouldn’t be able to send you new messages when you received them and neither would we be able to remind you of your username or password if you forgot them.

To validate you email address when you have registered, simply click on the link that we send to email account.

How do I change personal information such as my password or my profile?

In order to change your personal information, simply sign in to your account and either selecting the ‘update personal details’ or ‘edit profile’ option.

How do I cancel?

In order to delete your account, simply send a request for your account to be deleted to help@professionalsupermarket.com together with your user name and the answer to your security question.

When do I know that I’ve received a message?

When another user of the site sends you a message, you will receive notification of the message in your email account. To respond, simply sign into Professional Supermarket.com and go to your messages.

How do I manage my messages?

Messages are stored in your “Received” or "Sent" folders in your email settings until they are deleted.

How do I send a message?

To send an initial message to a professional, simply click on the ‘email’ or ‘request quote’ icons which are located in the professional’s profile. Any message that you received can be responded to by selecting ‘view message(s)’ in your account settings and by selecting ‘reply’.

How will I be able to see the correspondence that I have had with another member?

The site stores correspondence that you have shared with another user in the ‘received’ and ‘sent’ folders in the ‘view message(s) option of your account settings.

Conduct

We aim to create a positive and safe environment for users of our site. Accordingly, any behaviour that we deem to be inappropriate or which is likely to unduly result in a negative experience for another user may result in a ban.

Help us monitor!

If you believe that another user of this site is behaving in way that would be likely to cause us or the other users of this site concern, then please feel free to Contact our moderators. Please provide us with the other person’s user name and the date and time when the incident took place.

Please note, that we can only moderate incidents that our through an exchange of correspondence on this site.